Service Standard
- Always wear clothing identifying our business so you know who is in your backyard.
- Take pride in honesty & quality of customer service.
- Quality chemicals are included in our service.
- Never park in a client’s driveway, always park in the street.
- Always clean filter cartridges at curbside & clean up afterwards.
- Filter tank is always reassembled correctly showing all warnings & gauges.
- Vacuum every pool, every week if required
- Brush tile & walls.
- Empty all baskets to include pump and skimmer baskets.
- Ensure pump is set to run after adding chemicals.
- Respect your property, gates are closed upon entering and leaving.
- Certified Pool Operator’s (CPO) Certification.
Our monthly billing procedure does not service pools during the week of Thanksgiving, Christmas, last week of January and one other week in late February. These breaks are taken during the cooler months and customers are informed of the breaks in service ahead of time.
Payment terms- Full payment is due on receipt of invoice. Invoices are sent on the 1st of the month for the coming month and can be paid online. Past due reminders are sent on the 20th of the month. If full payment is not received by the 10th of the following month no further services will be performed until paid in full.
